Which personal data does JVL-Europe process?

The following personal data are processed by us:

Name and address details
Your name is stored because we would rather not speak to you with your customer number. We need your address and place of residence, among other things, for drawing up invoices and sending your order.

Company details
We ask for your (company) name and location address when you purchase our products in the capacity as a company.

E-mail address
We save your e-mail address so that it is possible to send messages about your order or account. We can also use your e-mail address to keep you up-to-date via newsletters about new developments at JVL-Europe, provided you sign up for this.
Of course you also have the option to unsubscribe.

phone number
We use your telephone number to contact you if there are problems with your order. Your phone number is also passed on to the package delivery person.

Login details and customer number
We store your log-in data to secure access to your account so that only you can log in. We also create a unique customer number with which we can help you more quickly.

IP address
We store your IP address to give you an overview from which IP address is logged into your account or changes have been made.
 

Other data processed by JVL-Europe

We also collect some personal data that are not intended for the execution of an agreement. We do this on the basis of a legitimate interest or with your permission. It concerns the following data.

Cookies
Some of the above-mentioned personal data in combination with the cookies we have placed make it possible for us to see how you use our website and services and where your interests lie. This way we can better adapt our website, service to your taste. The permission you have given for placing cookies can be withdrawn at any time.

Other personal data
It sometimes happens that we receive additional personal information via support tickets, social media messages or via e-mail messages that we did not ask for. If we do not need this personal data to help you further, we will remove it as far as technically possible.
 

Purposes of data processing

Of course we do not process your personal data without underlying reasons, but we need them for:
 

•     providing access to our website and services, so that you can log in to your account, for example.
•     having useful functionalities on our website, so that, for example, your shopping basket is retained during a subsequent visit;
•     including contact, for example to help you with a problem.
•     treating your complaint.
•     securing our services and combating fraud, so that, for example, someone else does not pretend to be like you;
•     Processing and sending your order

After obtaining your consent, we also use your personal data for:
 

•     gaining insight into the use of our website, so that we know, for example, which pages should be better arranged;
•     improving and evaluating our website and services, so that we know, for example, which new functionalities you would like to see in our services;

We will not use your personal data for any purpose other than the ones discussed above, unless you have given permission in advance for this or we are legally obliged to do so.
 

Security

We take stringent security measures to prevent misuse of and unauthorized access to your personal data. This way we ensure that only the necessary persons have access to your data, that access to your data is protected and that our security measures are checked regularly. In addition, we use SSL certificates for a secure transfer of your data.
 

Your privacy and third parties

We will only share your information with others in the following cases:
 

• For the provision or execution of our services
  We use payment services such as Mollie, Creditcard, iDEAL or PayPal to make different payment methods possible.
   
• To carry out a legal obligation
  A police claim can oblige us to share your information with the police.

With your permission, we share your information with third parties in the following two cases:
 

• For improving our services, website
  We use software from other parties to measure how well a new product page appeals to you. For this we use, among other things, the American Google Analytics, with which we have entered into a processor agreement. More information about data processing by Google Analytics can be found in the Privacy Policy of Google.

• To obtain feedback
  We use research agencies to hear how satisfied you are with our services.

 
Automated decisions

Sometimes we take an automated decision on the basis of personal data. Below we explain how this happens, what the reason for this is and what consequences this may have for you.

    If an invoice is not paid on time, we will automatically send some warnings to the non-paying customer. A collection agency is called in as the last resort.

 
Cookies

Cookies may also contain personal information about, for example, your surfing behavior and interests.

Cookies used:
 

• Google Analytics
  Retention period 2 years
  Through these cookies we analyze activities on our website so that we can improve our product pages. We share this information with Google.

Third party websites

Our privacy statement does not apply to websites of others to which we link. We can not, of course, see whether they handle your data just as well as we do. If you end up on a website of another company, do not forget to carefully read their privacy and cookie statement before you share your personal data.
 
 

Your privacy rights

As a user of our website and services you have a few useful privacy rights at your disposal. For example, you can ask us to view or correct, transfer or delete your personal data. In addition, it is possible to request further temporary processing of your personal data or even object to this.

If you wish to use these rights or know more about them, please contact us at sales@jvl-europe.com

It is also possible to contact us if you do not want to exercise one of your privacy rights, but want to file a complaint about something you are not satisfied with.

 

Contact details

If you have any questions or comments after reading our privacy and cookie statement, please contact us using the contact details below.