The following personal data are processed by us:
Name and address details
Your name is stored because we would rather not speak to you with your customer number. We need your address and place of residence, among other things, for drawing up invoices and sending your order.
We ask for your (company) name and location address when you purchase our products in the capacity as a company.
We save your e-mail address so that it is possible to send messages about your order or account. We can also use your e-mail address to keep you up-to-date via newsletters about new developments at JVL-Europe, provided you sign up for this.
Of course you also have the option to unsubscribe.
We use your telephone number to contact you if there are problems with your order. Your phone number is also passed on to the package delivery person.
Login details and customer number
We store your log-in data to secure access to your account so that only you can log in. We also create a unique customer number with which we can help you more quickly.
We store your IP address to give you an overview from which IP address is logged into your account or changes have been made.
We also collect some personal data that are not intended for the execution of an agreement. We do this on the basis of a legitimate interest or with your permission. It concerns the following data.
Some of the above-mentioned personal data in combination with the cookies we have placed make it possible for us to see how you use our website and services and where your interests lie. This way we can better adapt our website, service to your taste. The permission you have given for placing cookies can be withdrawn at any time.
Other personal data
It sometimes happens that we receive additional personal information via support tickets, social media messages or via e-mail messages that we did not ask for. If we do not need this personal data to help you further, we will remove it as far as technically possible.
Of course we do not process your personal data without underlying reasons, but we need them for:
After obtaining your consent, we also use your personal data for:
We will not use your personal data for any purpose other than the ones discussed above, unless you have given permission in advance for this or we are legally obliged to do so.
We take stringent security measures to prevent misuse of and unauthorized access to your personal data. This way we ensure that only the necessary persons have access to your data, that access to your data is protected and that our security measures are checked regularly. In addition, we use SSL certificates for a secure transfer of your data.
We will only share your information with others in the following cases:
With your permission, we share your information with third parties in the following two cases:
Sometimes we take an automated decision on the basis of personal data. Below we explain how this happens, what the reason for this is and what consequences this may have for you.
If an invoice is not paid on time, we will automatically send some warnings to the non-paying customer. A collection agency is called in as the last resort.
Cookies may also contain personal information about, for example, your surfing behavior and interests.
Our privacy statement does not apply to websites of others to which we link. We can not, of course, see whether they handle your data just as well as we do. If you end up on a website of another company, do not forget to carefully read their privacy and cookie statement before you share your personal data.
As a user of our website and services you have a few useful privacy rights at your disposal. For example, you can ask us to view or correct, transfer or delete your personal data. In addition, it is possible to request further temporary processing of your personal data or even object to this.
If you wish to use these rights or know more about them, please contact us at firstname.lastname@example.org
It is also possible to contact us if you do not want to exercise one of your privacy rights, but want to file a complaint about something you are not satisfied with.
If you have any questions or comments after reading our privacy and cookie statement, please contact us using the contact details below.
Chamber of Commerce number: